❓ Frequently Asked Questions

Q: Do you offer free shipping?
A: Yes! We offer free U.S. shipping on orders over $50 (before tax). International rates are calculated at checkout.

Q: How do I care for my wood and stone jewelry or watches?
A: Our pieces are made with natural materials, so they thrive with gentle care. Keep them dry, avoid drops or impact, and store them safely when not in use.

Q: Can I return or exchange an item?
A: Absolutely. If something doesn’t feel right, email Amberlyn@nymphki.com within 30 days of purchase. We’ll help you with a return, exchange, or refund.

Q: Are the crystals real?
A: Yes — every crystal we use is authentic, ethically sourced, and chosen for its energetic and aesthetic qualities.

Q: Can I use hot water in the Crystal Ki Bottles?
A: Yes! Each bottle includes a tea strainer and is safe for hot water. Just be cautious — the outer glass can get hot to the touch. Allow to cool slightly before handling.

Q: Do the products come with instructions or rituals?
A: Many of our products include intention-setting tips or ritual suggestions. We believe daily items become powerful when infused with purpose.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. If you didn’t get it or have questions, just email Amberlyn@nymphki.com and we’ll be happy to help.

Q: Where are you located?
A: Nymph Ki was founded in Hawaii and now operates out of Traverse City, Michigan — grounded by nature and inspired by beauty.